At WI-DoDo, we prioritize delivering high-quality digital advertising products and ensuring customer satisfaction. As all offerings are digital and instantly accessible upon purchase, our refund and return policy is designed to address specific issues that may arise. Please read this policy carefully before making a purchase.

Eligibility for Refunds

Refunds are only applicable under the following conditions:

  1. Technical Issues:
    • If a purchased product cannot be accessed or used due to technical problems that remain unresolved after thorough troubleshooting.
  2. Incorrect Product Delivery:
    • If you receive a product that does not match the description or is different from what was ordered.
  3. Product Defects:
    • If the downloaded product is incomplete, corrupted, or otherwise defective, and a replacement is not provided within 7 days.

Refund requests meeting these criteria will be reviewed and approved on a case-by-case basis.

Non-Refundable Circumstances

Refunds are not applicable in the following situations:

  1. Change of Mind:
    • Due to the digital nature of our products, refunds cannot be issued for customers who change their minds after purchase.
  2. Customer Misunderstanding:
    • Refunds will not be provided if the product was purchased due to misinterpretation or lack of understanding of its features, as all necessary details are clearly outlined on the product page.
  3. Unauthorized Use or Distribution:
    • If the product has been accessed and shared with others, the purchase will be deemed final.
  4. Late Refund Requests:
    • Refund requests made beyond 14 days from the date of purchase will not be considered.

Refund Process

To request a refund, you will need to submit the following information:

  1. Proof of Purchase:
    • Include details of the purchase, such as the order number or transaction ID.
  2. Description of the Issue:
    • Provide a detailed explanation of the problem, including relevant screenshots or documentation to support your claim.

Once your request is received, it will be thoroughly evaluated. If approved, refunds will be processed within 7 business days and issued back to the original payment method.

Resolution Alternatives

In cases where a refund is not granted, we may offer alternative resolutions such as:

  • Providing a replacement product.
  • Offering credits for future purchases.

Important Notes

  • All sales are considered final unless they meet the refund criteria listed above.
  • This policy is designed to protect the integrity of our digital products and maintain fair use.

By completing a purchase on WI-DoDo, you agree to the terms of this refund and return policy.

This policy ensures clarity and professionalism while addressing potential refund scenarios.